We understand that things can, and do, go wrong from time to time. We are here to support you.

We want you to get the most from your Swardman ownership experience and thoroughly enjoy using your Swardman equipment.

Reliability is a key element of this which is why Swardman offers a comprehensive 2 year warranty for domestic users and a 12-month warranty for professional users.

Garden Imports UK Ltd is here to fully you support you in the rare event that there is a deficiency or breakdown with your Swardman equipment.

We will work with you and with Swardman to identify the issue and resolve it as quickly as possible and to your satisfaction.

The Process:

  • Please complete the warranty form on this page.
  • Send some images (10 MB limit) per file to help explain the issue.
  • We’ll validate your claim and get back to you as soon as possible.
  • We will then agree on the best method to address the issue.
  • Some parts can be very easily fitted by owners, in which case we may simply send a replacement part to you.
  • For more complicated issues, we may prefer to collect your equipment and examine the issue at our service centre.
  • In all instances, you will be kept fully informed.

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